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Sakura International

SAKURA MARTIAL ARTS SUPPLIES
INTERNATIONAL ORDERS

Sakura welcomes international orders.
We have been shipping to nearly every country in the world since 1976.
Please follow the instructions below before you place an order.

sakuramartialarts.com


INSTRUCTIONS:

1. Read our international order policy below.

SAKURA INTERNATIONAL  ORDER POLICY

Payments

  • Only Visa, MasterCard, or Discover credit cards are accepted as payment for international orders.

  • All prices on our web site are in U.S. dollars. Currency conversions into U.S. dollars will be made by the credit card companies.

  • There is a $5.00 fee to process required Customs and shipping/handling documentation for all international orders.

  • Additional duty, taxes, VAT, brokerage fees, and any other charges imposed by a country or the carrier are the customer's responsibility to pay separately. Sakura has no control over or involvement with these fees.

  • Be sure that the billing and payment information you submit is very accurate or your order may be cancelled.

  • We will not be able to process your order if the credit card or billing information is unable to be verified.

  • Your credit card statement will show only one charge for both the cost of the products and the chosen carrier shipping / handling fees .

Customs

NOTE: Check with the Customs Department in your country BEFORE you order. Some countries prohibit the sale, possession, shipping and receiving of certain Martial Arts related items. It is the customer's responsibility to check with the local and/or National Customs office regarding any laws, restrictions, rules, or regulations that may apply to any merchandise ordered. Sakura is not responsible for any merchandise seized by Customs, and there will be no refunds on any seized or returned items.

  • All Customs declaration forms will be itemized with the actual purchase price value and marked as merchandise, not as gifts.

  • Do not request that items sent be marked as gifts or the value be changed on the Customs forms.

  • To avoid any difficulties with Customs, do not order any items that are prohibited by the Customs department in your country.

Shipping/Handling

  • International orders will be shipped via United States Postal Service or UPS. We do not offer delivery by sea.

  • Shipping/handling costs depend on the final package weight, dimensions, destination, and choice of delivery service.

  • Certain products that are heavy or over-sized may require additional shipping/handling charges.

  • Certain products that are heavy or over-sized may not be available for international shipping.

  • We can only send you an accurate shipping/handling estimate after you place an order online.

  • After you place your order online, we will send you an E-mail with a choice of carrier services and their shipping/handling costs.

  • We will only finalize and ship your order only after you reply to the shipping /handling e-Mail message.

  • You must reply to the shipping / handling E-Mail message within 10 days.

  • Your credit card statement will show two charges - one for the cost of the products and one for the chosen carrier shipping / handling fees .

 

2. Place your order through our web site.

Ordering through our web site

  • Select all the items you want to buy and check out. Be sure the items are approved by the Customs department in your country.

  • If your country is not in the list of available countries on the final checkout form, then we are currently unable to ship to your country.

  • Make sure all of the information you submit on the final checkout form is accurate, or your order may be delayed or cancelled.

  • After you place your order, you will be sent an order confirmation via E-Mail. Keep this and all E-Mail for future use.

  • A Sakura Specialist will send you another E-Mail with the shipping/handling costs and agreement form for your approval.

  • Your order will be processed and shipped only after you reply with approval of all costs and agreement terms.

 

3. Tracking and receiving your order.

  • Once an International package leaves the borders of the United States, tracking and Customs information is no longer accurate and may not provide useful information.

  • You will need to check with the carrier service you choose in your country for package and delivery information.

  • International orders take time to process and be delivered. Please be patient.

  • Please do let us know via E-Mail when you receive your order.

 

RESPONSIBILITY / LIABILITY

IMPORTANT: Sakura is not responsible for any merchandise sent internationally once it leaves the United States and/or if it is seized by any Customs department. All international sales are final. There will be no refunds if the merchandise is lost or damaged by the carrier or seized by Customs. You state your understanding and agreement to this when you place your order and submit the shipping/handling agreement form.

We look forward to serving you soon.

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