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Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
I have not yet received my order.
An item may be missing from my order.
My product is missing parts.
How long will it take to receive my merchandise?
My Account
How do I create an account with Sakura?
How do I edit my account information?
How much is shipping/handling?
I forgot my password.
How do I exchange/return a product?
I may have received the wrong product.
What is the Sakura exchange/return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship; what are my shipping charges?
What is the international exchange/return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a billing question.
I need a copy of my invoice.
When will a credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find a product on the Sakura site?
How do I navigate the Sakura site?
How do I use a coupon?
Sakura Rewards Repeat Customers
Additional Support
How do I contact Sakura?


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