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My Account
How do I create an account with Sakura?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is shipping/handling?
  U.S. ORDERS - For most U.S. orders, shipping/handling is automatically calculated prior to submitting your payment information during the order process. Simply add items to your cart and proceed to the Checkout page where you will be offered shipping method / carrier choices and their prices.

INTERNATIONAL ORDERS - For international orders, shipping / handling costs can depend on the weight, dimensions, insurance, carrier choice, and exact final destination. We can only send you an accurate shipping/handling estimate after you place an order online. See our detailed international orders page for complete information.

OVERSIZE PACKAGES - Please note that USPS and UPS have weight and dimensional requirments on packages. When packages exceed the carrier weight and / or dimensional requirements, the carriers often assess additional fees. Please note that these additional fees are set by the carriers and not by Sakura. Most oversized items are noted in our product descriptions. Based on the quantity you order and / or the number of oversized packages your order requires, the additional carrier fees will be added to your order and appear on your final invoice.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I exchange/return a product?
  Please click here for more information on exhanges and returns.
I may have received the wrong product.
  If you feel that you have received the wrong product, please our Customer Service Department within 24 hours of receiving the product.
What is the Sakura exchange/return policy?
  Please click here for more information on exhanges and returns.
When will my order ship?
  Orders are processed in the order received. Most U.S. orders ship within 1 to 3 business days but can take longer during high order volume times. Click the "My Account / Order Status" link at the top right hand side of our site to check your order status. If you did not create an account when you placed your order, please submit your inquiry to our Customer Service Department.

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