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Pricing and Billing
Do I have to pay sales tax?
  Sales tax only applies if your billing address is located in the state of Ohio.
I have a billing question.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If further assistance is needed, please contact our Customer Service Department. If you did not create an account when you placed your order, please submit your inquiry to our Customer Service Department.
I need a copy of my invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. If you did not create an account when you placed your order, please submit your inquiry to our Customer Service Department.
When will a credit appear on my account?
  Credits usually appear on your account within 7-10 business days from the day we issue your credit.
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your merchandise.  For custom or special order items, your credit card will be charged when the order enters into processing.

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