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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your order status. If you did not create an account when you placed your order, please submit your inquiry to our Customer Service Department.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order.  To cancel an order, simply change the quantity to zero for all items. If you did not create an account when you placed your order, please submit your inquiry to our Customer Service Department. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.  If you did not create an account when you placed your order, please check your E-Mail for your tracking number. Then visit the UPS Web Site or the USPS Web Site to track your package.
I have not yet received my order.
  Click the "My Account / Order Status" link at the top right hand side of our site to see your order status. If you order displays your Package Tracking Numbers, check with the carrier to confirm your package status. If you did not create an account when you placed your order, please submit your inquiry to our Customer Service Department.

If the carrier tracking number shows that the item was delivered but you still cannot find your package. You may wish to try the following::
* Triple check all around the delivery location.
* Try to speak directly with the carrier that delivered and scanned the package.
* Inquire with everyone at and in close proximity to the delivery location.
* Take the tracking number to your local Post Office or UPS office and speak to their supervisors and request an investigation.

If the package still cannot be found, then it may have been taken from your location by unauthorized means.. In that case you may then wish to consider contacting your local authorities, Postmaster, and / or UPS representatives to report the incident.

Sakura makes every effort to ensure prompt and safe delivery of all packages. However, carrier or other mishaps that are beyond our control do occur from time to time. Please note our long standing policy is that such circumstances do not qualify for a resend of items or a refund.
An item may be missing from my order.
  Click the "My Account / Order Status" link at the top right hand side of our site, check your E-Mail, or look on your final invoice to see if there are any notations about items being sold out or discontinued at the time of shipping. If merchandise is missing due to carrier mishandling, contact our Customer Service Department to inform us of the incident. If you did not create an account when you placed your order, please submit your inquiry to our Customer Service Department.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site, check your E-Mail, or look on your final invoice to see if there are any notations about the items in question. If parts are missing due to carrier mishandling, contact our Customer Service Department to inform us of the incident. If you did not create an account when you placed your order, please submit your inquiry to our Customer Service Department.
How long will it take to receive my merchandise?
  Most customers receive their merchandise within 3 to 7 business days (Saturday, Sunday, and holidays do not count as business days). Custom merchandise and international orders can take longer. Orders received on Monday through Friday after 12 PM EST and any orders placed on Saturday or Sunday will not be processed until the following business day. Click the "My Account / Order Status" link at the top right hand side of our site to check your order status.

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