EXCHANGES / RETURNS

EXCHANGE / RETURN INSTRUCTIONS:

1. Read the Sakura Merchandise Exchange / Return Policy

2. Submit the on-line Merchandise Exchange / Return Form

3. Send the items back to Sakura

SAKURA MERCHANDISE EXCHANGE / RETURN POLICY

• Please note - All policies are subject to change or revision without notice.

You may exchange or return a product within 60 days of receiving it except for books, videos, custom items, and items purchased from the clearance and closeout sections of our site. Be sure to contact our Customer Service Department before returning certain personal items such as groin protection and mouth guards.  New merchandise that is suitable for resale (not worn, unwashed, unaltered and unsoiled) may be returned for an exchange, store credit, or a full refund within 14 days of receiving the item. If new merchandise is returned within 15 – 60 days of receipt of merchandise, there is a 15% restocking charge; after 60 days goods will not be accepted. Merchandise received after 60 days will be returned to the customer at the customer's expense. There can be no exchanges / returns on custom, clearance, or closeout products. 

IMPORTANT: You must fill out and submit the Merchandise Exchange / Return Form at the bottom of this page before you send any merchandise back. All merchandise must be received within 10 days of the on-line form submission. Merchandise received after 10 days will not be accepted.

For quality control purposes, all merchandise that qualifies for an exchange, return, or replacement must first be sent back to Sakura for inspection. Exchange / replacement merchandise cannot be sent out until after the original merchandise has been received and inspected by Sakura. Sakura is not responsible for shipping / handling charges on returned merchandise. Carrier pickup labels are not issued. Return shipping fees are reimbursed when applicable. All merchandise for exchanges / returns must be returned prepaid in the original packaging in resale condition. It is not necessary to require a signature, delivery confirmation, or insurance on return packages. Please include a copy of your invoice with your return merchandise. A 15% handling / restocking fee may be deducted from any credits or refunds issued if the merchandise is not returned within 14 days, by special arrangement, or in the original packaging and in resale condition. Items that have been washed, worn or used are not considered to be in resale condition and may be returned to the customer at the customer's expense.
 

At your request and upon receipt of the returned items within the specified time frame, Sakura can:

• Issue you a Sakura store credit for the purchase price of the merchandise only.
• Replace the merchandise or exchange merchandise for another item. Additional shipping / handling fees will apply.
• Credit the purchase price of the merchandise only to your original credit card. Allow two billing cycles for credits to appear.
• Issue only a Sakura store credit for merchandise that was paid for with a money order.
• Reimburse return shipping costs when applicable. Sakura can not reimburse for expedited return shipping.

Allow 3 to 5 business days after return merchandise has been received to process all exchanges and returns. If you have any questions regarding our Merchandise Exchange / Return Policy, please submit your inquiry to our Customer Service Department.

DAMAGED GOODS / MISSING ITEMS

The Sakura Shipping Team makes every effort to protect products from being damaged during shipping.  We quality inspect each item before being packed, and we would never knowingly ship a defective or damaged item. On rare occasions, packages and / or merchandise may be damaged by the carrier service during the delivery process. If there appears to be shipping damage, you need to do the following:

• Carefully inspect all received merchandise for damage or missing items.
• If merchandise is damaged, contact our Customer Service Department to inform us of the incident.
• If merchandise is missing, first check your invoice for notations about items being sold out or discontinued at the time of shipping.
• If merchandise is missing due to carrier mishandling, contact our Customer Service Department to inform us of the incident.
• Do not discard any cartons or packaging materials. The carrier may wish to inspect them.
• Wait for a prompt E-Mail response with further instructions from our Customer Service Department.
• Please do NOT return the merchandise unless instructed to do so by our Customer Service Department.
• Please do NOT use expedited services to return merchandise. Sakura will not reimburse for expedited return shipping.

Please Note: Vendor policies for handling defective merchandise supercede Sakura's policy.

SAKURA MERCHANDISE EXCHANGE / RETURN FORM

!! IMPORTANT: Sakura will not accept any exchange / return merchandise unless this form has been properly filled out, submitted on-line, and received by us prior to receiving your merchandise.

 

Exchange /  Return / Both?	Exchange Return Exchange And Return
Web Order Number:
We cannot process your exchange / return without your web order number.
Name:
* E-Mail:
Items returning:
Reasons for returning:
Return Instructions
You must specify above exactly how you want your exchange / return to be processed.  Example: exchange for another size, issue a credit to my credit card, etc. Insufficient information can delay processing your exchange / return when it arrives.
By submitting this form, you hereby acknowledge that you have read, understand, and agree to the Sakura Merchandise Exchange / Return Policy. Be sure to type the security code into the field below before clicking the submit button.

Please enter the following code into the box provided: