How do I exchange/return an item?

EXCHANGES / RETURNS
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EXCHANGE / RETURN INSTRUCTIONS:
1. Read the Sakura Merchandise Exchange / Return Policy
2. Submit the on-line Merchandise Exchange / Return Form
3. Send the items back to Sakura
SAKURA MERCHANDISE EXCHANGE / RETURN POLICY
- Please note - All policies are subject to change or revision without notice.
You may exchange or return a product within 60 days of
receiving it except for books, videos, custom items, and items purchased from the
clearance and closeout sections of our site. Be sure to contact our
Customer Service Department before returning certain personal items
such as groin protection and mouth guards. New merchandise that is suitable for resale (not worn,
unwashed, unaltered and unsoiled) may be returned for an exchange, store credit,
or a full refund within 14
days of receiving the item. If new merchandise is returned within 15 – 60 days of
receipt of merchandise,
there is a 15% restocking charge; after 60 days goods will not be accepted.
Merchandise received after 60 days will be returned to the customer at the customer's expense.
There can be no exchanges / returns on custom, clearance, or closeout products.
IMPORTANT: You must fill out
and submit the Merchandise Exchange / Return Form at the bottom
of this page before you send any merchandise back. All merchandise must be
received within 10 days of the on-line form submission. Merchandise received
after 10 days will not be accepted.
For quality control purposes, all merchandise that qualifies for an
exchange, return, or replacement must first be sent back to Sakura for inspection. Exchange / replacement merchandise cannot be sent out until after the original merchandise has been received and inspected by Sakura. Sakura is not responsible for shipping / handling charges on returned
merchandise. Carrier pickup labels are not issued. Return shipping fees are reimbursed when applicable. All merchandise for exchanges / returns must be returned prepaid in the
original packaging in resale condition. It is not necessary to require a signature, delivery confirmation, or insurance on return packages.
Please include a copy of your invoice with your return merchandise. A 15% handling / restocking fee may
be deducted from any credits or refunds issued if the merchandise is not returned within
14 days, by special arrangement, or in the original packaging and in resale condition.
Items that have been washed, worn or used are not considered to be in resale condition and
may be returned to the customer at the customer's expense.
SEND ALL EXCHANGES / RETURNS TO:
The return addresses will be given on another page after the form below is filled out properly and submitted. Be sure to select the correct return address for the carrier you choose for the return. If you do not select the correct return address, the package cannot be accepted and will be returned by the carrier. NOTE: UPS does not deliver to P.O. Boxes. Use only the United States Postal Service to send to the P.O. Box address.
Merchandise sent to Sakura without submitting the form below first will not be accepted and will be automatically returned to sender.
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At your request and upon receipt of the returned items
within the specified time frame, Sakura can:
- Issue you a Sakura store credit for the purchase price of the merchandise
only.
- Replace the merchandise or exchange merchandise for another item. Additional shipping / handling fees will apply.
- Credit the purchase price of the merchandise only to your original credit card.
Allow two billing
cycles for credits to appear.
- Issue only a Sakura store credit for merchandise that was paid for
with a money order.
- Reimburse return shipping costs when applicable. Sakura can not reimburse for expedited return shipping.
Allow 3 to 5 business days after return merchandise has been received
to process all exchanges and
returns. If you have any questions regarding our Merchandise Exchange / Return Policy, please submit
your inquiry to our
Customer Service Department.
DAMAGED
GOODS / MISSING ITEMS
The Sakura Shipping Team makes every effort to protect products from being
damaged during shipping. We quality inspect each item before being packed,
and we would never knowingly ship a defective or damaged item. On rare
occasions, packages and / or merchandise may be damaged by the carrier service during the delivery process.
If there appears to be shipping damage,
you need to do the following:
- Carefully inspect all received merchandise for damage or missing items.
- If merchandise is damaged, contact our Customer Service Department
to inform us of the incident.
- If merchandise is missing, first check your invoice for notations about
items being sold out or discontinued at the time of shipping.
- If merchandise is missing due to carrier mishandling, contact our
Customer Service Department to inform us of the incident.
- Do not discard any cartons or packaging materials. The carrier may wish to
inspect them.
- Wait for a prompt E-Mail response with further instructions from our
Customer Service Department.
- Please do NOT return the merchandise unless instructed to do so by our
Customer Service Department.
- Please do NOT use expedited services to return merchandise. Sakura will not reimburse for expedited return shipping.
Please Note: Vendor policies for handling defective merchandise supercede Sakura's policy.
SAKURA MERCHANDISE EXCHANGE
/ RETURN FORM
!! IMPORTANT:
Sakura will not accept any exchange / return merchandise unless this form has been
properly filled out, submitted on-line, and received by us prior to receiving
your merchandise.
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