MARTIAL ARTS SUPPLIES
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Wao! I am really impressed with your follow up! Thanks. - Arnaud
I like your website. It's a nice, clean design, easy to navigate, and
the different sections are divided up nicely. Some other sites have you wondering what
they put in their sections.
As for the company, the staff was courteous and very helpful, and the prices were terrific. It seems to me that this is one company that has their act together!
I've passed this website address to all the people in my dojo, and also to some other family members who practice in a different town. Hopefully they'll pass your website on to their friends and instructors.
~ Chris Fair
I just wanted to write and say how much I appreciate such good
customer service from Sakura. I recently ordered the wrong pair of pants, only to have to
return them. I was very nervous because I needed the new pair for an upcoming Karate
Exhibition with my school. I called Sakura and explained the situation. Your customer
service representative was very helpful and I am going to receive the right pants in
plenty of time for the Exhibition. This is so different from the last company from which I
ordered. I also had to return merchandise to that company. Except in that case the
merchandise was damaged. I not only had to pay shipping to the company, but had to include
a money order for return shipping on merchandise that was damaged. Their policy was that
it had to be returned within five days, however , they could not send me the new order
within the same time. I ended up waiting two weeks for the damaged product, and then one
week for the return to get to them, and two more weeks for my new merchandise. To say the
least, I will not order from them again. I will order from Sakura from now on. It was such
a relief not to have to go through all that red tape again.
Thank you so much,
I came upon your very attractive and easy-to-navigate website while searching for suppliers of wooden practice katanas (which, I happily noticed, you do carry), and was surprised to read in your FAQ how strongly you felt about correcting mistakes in your website (if only other web merchants were likewise concerned with the small details of presentation!). --- I did, however, want to let you know that I received my order and am very satisfied with the merchandise and how quickly the order was processed. Thank you for your great service -- I'll definitely be recommending you to anyone I know who is looking for martial arts supplies. :-) No other online retail business comes close to the prompt & considerate treatment which you provide for your customers.
I have indeed received my order and am more than satisfied with it. My fellow Aikidoka were very impressed with the quality and the price of the sword. I will look forward to future purchases with your company. I have also given your web site to one of my fellow Aikidoka who takes Iaido, so that he may shop for Katanas from you.
As always your customer service is excellent! Shopping on-line can be a guessing game, and you have taken the gamble out of it. I have been thrilled by all of my purchases and experiences with Sakura. So much so that I recommend it to my students and fellow instructors. Warmest Regards and deepest thanks,
Sure thing! It would feed my ego immensely to have my comments quoted. You guys really are great though. It's such a pleasure doing business with you. We'll be sending in more orders soon!
Thank you for the nunchakus. They met the expectations I had. The package arrived sooner than expected, a pleasant surprise. I appreciate the choice to order by phone and your follow-up. The white nunchakus where very visual and made an impressive demonstration. Sincerely,
Yes, you guys handled my order very professionally and have recommended a number of people to your site! I look forward to do more business with you in the near future! -- You guys rock!
I was very pleased with my order. I ordered a focus pad for my husband for Christmas. The packaging was great - it was in an express box and I received it in only 2 days. Thank you for selling quality products on time.
I am enjoying my uniform. I can definitely say that your company has been the most considerate that I have dealt with online! Thank you for your service!
Hello, I have received the order and am very satisfied with your service.I will certainly recommend your services to my friends. Thank you very much.
The shipment arrived in 3 days after I ordered it. I am very pleased with the quality of both the merchandise and your service. I will order from you again.
Dear Sakura, I have received my sword, and it was well packed and promptly shipped. Thank you for your excellent service. Although it could not be wrapped for Christmas, it was still an excellent gift. Thank you all again, and Happy New Year, don't forget to put 00 on those checks. ;-) sincerely,
Dear Sakura, I have received the tracking number, and am pleased to see your expedience has not diminished since my last order. Thank you kindly.
My order arrived much earlier than expected, and the quality of the items sent is great! Used them all for the first time tonight, and everything worked splendidly. Thanks for asking and keep up the good work!
Yes, absolutely. Please feel free to quote me. Yours is my favorite martial arts supply store and I would be thrilled to have been quoted on your site. Thanks!
I'll recommend you to everyone!
I had a hard time before ordering online. I enjoyed being able to track it myself. Not only did the uniform arrive quickly but it is of great quality as well! Then tracking the order and asking for feedback? Unheard of!! And greatly appreciated.
I have never been more pleased with the professional and efficient way that my first order with Sakura was handled. I have purchased various items from different martial arts suppliers but have never had the service that I have received. I was amazed at the quick arrival of my purchase. Having ordered from other suppliers I fully expected to get the normal two week wait for my merchandise. I had it on the doorstep in about two or three days...WOW!!!!! I have not been silent about the service and integrity that you have and will continue to extol your virtues to other students that I study martial arts with. You will be hearing from me in the near future with a much larger order.
Lynn Bello Salt Lake City, Utah
Thanks for the greeting card; It is a
great idea and I especially like the oriental music accompaniment. I have been satisfied
with the products I purchased from Sakura Martial Arts Supply Co. so far and satisfied
with the overall service. You should also know that for the particular products I
purchased, I first did extensive internet research into other martial arts supply vendors
and was most impressed with Sakura Martial Arts products and delighted at the fact that
Sakura Products were the most reasonably priced. Please keep up the good work.
Your customer follow-up is rather
impressive. Even though my entire order (with shipping) was less than $20, you treat me as
though I bought out your warehouse. Thank you, I appreciate it, and in fact I will use you
in the future as well as tell all of my friends in the field about you. Thanks again, you
seem to run an excellent business there.
Matthew D. Sumner
You may most definitely quote me. I want everyone to know how good you all are. And if it is any help, I am an Advertising Executive in Raleigh, NC.
When I my package came in the mail I had found it nicely folded. I did
not mind that flyers that I had found in the box. The part I like though had to be the
invoice that was enclosed in the box. I found that nice, I do not know why but I did. In
general I must say: "Good job". You will find no negative words from my mouth.
Sure I have no problem with you quoting me on your site. Go right ahead, please have good luck also. I am looking forward to doing business with you again.
I wanted to reply and let you know that I have not only received this
message, but the item I ordered has already arrived. Thank you, again, for your timely
service and helpful staff. I have been very pleased with the two orders I've placed with
you, and I will turn to your company for any items I may need in the future, as well.
I am very happy with the 2 Shinai
purchased from you, they
arrived very promptly. The ups tracking information on your page was very helpful in my
determining my schedule so that I could be here to receive them.
Thank you very much
Sure, you can quote me, that would be cool!!
I received my order for a pair of Hakama,
and was very pleased by the packaging and the product itself. This was my first business
dealings with this company, and I shall be happy to conduct further orders later in the
future. I thank you for great service and quick shipping.
Thanks for having such a wonderful web site. I've placed two orders with you, and both arrived quickly, and were complete with no mistakes. It's a pleasure to be able to order martial arts supplies from you, and I'm sure to return for more in the future.
It's easy to say thanks when it's deserved. Feel free to use the
comments as you wish.
I have been ordering from you for years,
and have always been happy with the service, timeliness, and quality of your products.
Thank you for the great merchandise that we received. We thought the
prices were inline with other companies. We found your web site by clicking onto another
web site first. We were looking for martial arts shoes (which are very hard to find at
retail outlets!) and we found a link from that site to yours. We're glad we found it!
Thanks for the great service and excellent variety of products.
Wow, I have to say I've never seen such a level of service. I surfed to your site on the recommendation of some new acquaintances with whom I've been training and, given the layout and ease of use of your Web Site I think I'll be shopping here in future. Again, thanks for your contact; I do a lot of shopping over the Net and you have NO idea how refreshing it is to deal with a seller where they actually READ their orders and their email!
The two pairs of shin guards came within a couple days of ordering them. Great delivery time. I'm using them for pro wrestling kick pads, they work quite well. There are a few other wrestlers out here who I'll recommend them to.
My order was received timely and in great
shape. The smaller size Discipline shoes fit good. It was a pleasure doing business with
you, expect more.
TO WHOM IT MAY CONCERN
Please allow me to sing the praises of one of the most outstanding Customer Service Representatives I have ever encountered.
I placed an order on your Web Site yesterday, and for security reasons, I decided to call your Toll Free telephone number to relay my credit card number. I was pleasantly surprised to find myself speaking to Paula, who went far beyond the call of duty to ensure that I received excellent customer service. She answered all my questions politely, yet informatively, and gave me all the pertinent information about my order that I would need for future references. After years of being conditioned to expect inadequate assistance world of commerce, it is refreshing to discover someone as helpful and caring as Paula.
The purpose of this e-mail is to notify you that I received the Sakura Order Tracking Number for my order. Thank you all for doing such a wonderful job. Whenever I have a need for martial arts supplies, I will make sure that I place my order with Sakura Martial Arts Supply Company; besides having the best customer service organization I have ever encountered, you also have the best prices.
Thank you for your once again prompt service on my
order. I received the replacement Bo and the other items I ordered yesterday. All items,
including the Bo, are of exceptional quality. Thanks again for your excellent service.
Thank you very much, I have received my tracking
number and just waiting on UPS. Paula was great. I plan on continuing to purchase from
Sakura, and I keep an eye on the Auction board.
Thanks a lot,
Todd Meyer Jr.
Hello, I purchased a pair of speed chucks from you,
and I am pleased with the speed of delivery, and the quality of the merchandise. I will
continue to purchase materials from your online catalog when I can. Thanks.
Your satisfied customer
Thank you very much!
So far, I am very impressed. You will know if I am satisfied after I receive my item because I will order more!
You have hard to find Chinese Kung-Fu weapons, and your prices are great!!
We received our order very quickly. The karate pants are very nice. Thanks again for the great service! The exchange was completed very quickly. We are happy campers. thank you!
Your site is excellent and I enjoy using it and recommending it to students.
Thank you for being so prompt and confirming the order and my secure information. you have earned a customer for life.
Shi Ryu Kai Dojo
Hey its been great working with you guys on this order. I have to say that your site is well set up and that your customer relations have been great so far. Keep up the great work!
Please feel free to add my words to your customer testimonials. Anything to help a well organized and informative company such as yours. : )
I can't thank you enough for all of your understanding and patience. You really know how to do business. I told most of my friends about your site!!
HI, I think that the shipping was excellent, and the product is in great condition and I just love what I bought,
Yes you may quote me for your site, that would be an honor,
Yes this has been taken care of . Your prompt attention to this return has secured Sakura martial arts as my family's only supply house. I received clear and courteous instructions over the phone and your web site made this a very easy process.
Thank you very much
yes you may quote me on that. this is a fine organization, and I look forward to doing business with you again. Rob
Though I didn't order much, I must say I'm pleased with the speed and quality of the delivery, as well as the quality of the obi I was sent...I'm very satisfied with the product, and the service. Thank you for your help, I know where to go for my martial arts needs.
To Sakura staff, I wanted to inform you that I have received my package. Thank you. I appreciate the speedy service at which it was delivered. I also want to thank your staff for answering all my questions relating my purchase and some problems that had occurred. I want to thank everyone for there responses to my needs and immediate reply. The product I ordered is exactly what I wanted to the tee, and I plan on ordering another of that such item( a different color of course) as soon as I send this message out. Once again thank you, and I will recommend your business to lots of my friends.... Exceptional service provided.
Raul o Betancourt
Wow this is great. I never expected a personal touch to ur service.
Appreciate it and Thanx.
Just wanted to let you guys know that I was pleased with my recent order. I was ordering a GI, in fact I was looking for the cheapest one due to the fact that I needed another pair of pants but no one sells just the pants by themselves. The price was only like 27.95 or 29.95 . Seeing that I was only looking for a pair of pants I went with the lowest priced GI I could find. I was very surprised that the GI fits very well and I will use both the jacket as well as the pants. It is truly a bargain. I will refer people to your site.
I received my merchandise. It was in great condition
and the packaging was excellent.
Thanks so much, Paula. You guys deliver GREAT CUSTOMER
SEVILLE!!! I was logged onto the net awaiting your reply by e-mail since I know you always
reply so quickly. I really appreciate your help. I ordered from Sakura because y'all had
the lowest prices on the best stuff. Little did I know that you provide the best customer
service I have ever encountered. If I ever need to order anything else, rest assured, I
will order it from Sakura.
Thank you for your prompt service. And as regards to
the reuse of packaging, having worked in a similar business such a policy is both sensible
I received your message regarding reusing boxes and
packaging. That is fantastic!! It's great to use a company / products that are working to
be environmentally less harmful. I work at an outdoor / environmental education center, so
the subject is dear to my heart and it's something we explore with the students everyday.
May I use you guys as a good example?
I got the order on time today--I was most pleased. your service is great. I will recommend you to other Aikidoka.
Hello, Once again, I am glad to place an order with Sakura. Your service is great, and your prices are fair.
I was very pleased with my order. It arrived safely and was very well packaged. The person at my Dojo who usually does the ordering of GI's for students was impressed in the quality of the item and he has already visited your web site. For this reason, it would likely you will receive additional orders in the future. Regarding the order taker that helped me with the order, she really deserves a raise. She was very knowledgeable about the various products and most friendly. It is very hard to be the person who handles incoming calls, but she handled it with utmost professionalism and deserves some kind of reward because by her willingness to help the customer, she will definitely be bringing in more revenue to your company.
Thanks guys. Fast service, and fast exchange. Will be
doing business in the future with you guys,
Sir, In reply to your request for feedback, I would like to say that I am VERY pleased with the service from Sakura. I placed my order via the internet, and it was confirmed the same day. It was shipped the very next morning, and I received it two days after I placed the order! That's incredible! In addition, the staff at Sakura kept me informed of the status of my order by telling me that they had received it, when it was shipped, and even the tracking number. I was surprised to get it so soon. Good job everyone! If I ever need more equipment, I know where to go!
Dear Sakura Staff,
Thank you so much for everything you've done for me in the last week. Being relatively new to the martial arts (Kung Fu), I wanted to be prepared for everything that I will be learning. After a lot of searching on the internet, I came across Sakura Online. I was initially impressed by the amount of martial arts related items available and very impressed by the prices. Your prices are the lowest I've ever seen on the net. Then when it came time to call my order in, I found that Paula was more than helpful! She helped me with everything I wanted to know and she was very kind, courteous, and professional. I was even allowed to call back and purchase more items later that were shipped out with my first order. I love the way your company works and I'll be more than happy to help you promote your business elsewhere and spread the good word around! You've impressed me more than I ever imagined you could, and I will always look to you in the future for my purchases up and coming. Thanks a million Sakura!
Your newest dedicated shopper,
I have to say, you will continue to get my business!
Your customer service is commendable, and that is important to me.
Thank you very much.
I am pleased with all aspects of the service I have received with Sakura from the merchandise quality and price, to the ability to track the delivery, to the company making sure of my satisfaction.
Now that's service. You guys rock! Thank you for checking back with me.
This is to reply to your previous message. I've received your package today -- 2 days via UPS Ground! Amazing! If ever I need to buy any more martial arts supplies, I know who to go to!
Thanks for your speedy service!
Merchandise arrived as promised and looks excellent.
Will be happy to do business with you in the future.
I received the patches that I ordered from you and just wanted to send a message that your Web Site is excellent and I am very pleased with my product. For a little background, I just began karate about a year ago and will be in my first tournament this August at the Dixieland Nationals. I will recommend this site and guarantee I'll be back.
Lana R. Landess
I just wanted to say that your store is one of the best retail martial-arts sites I've seen ,(if not the best), on the entire internet. I started looking for all the necessary equipment needed to begin Iaido about 3 months ago. It took me this long to find your site! After I came here, I found everything that I needed. Would you believe you people are probably the last store on the net to carry an Iaido obi? Anyways, I just had to say I appreciate the excellent service I've received in response to my questions and inquiries, and I plan to order from your site very soon. However, you might consider advertising more. It did take a while to find you, and I assure you that it could help you immensely to spread word of your store more frequently. It is the best and most complete one I've seen yet, especially for sword accessories.
I thank you for your time and patience.
I was completely satisfied with my order. I got it
earlier than expected. Paula Jones, who helped me with my order via e-mail, could not have
been better. She helped me with what I needed and made sure I was getting the right gear.
I will defiantly recommend you to others and will come back myself.
I just wanted to confirm my order was received. Everything was exactly as it was supposed to be. The customer service chat was extremely helpful in helping decide what to buy and I will definitely be using your company in the future.
Thank you very much. I cant tell you how wonderful the service has been. I will admit that I have ordered from other martial arts companies(i.e. Century), but none have shown as much interest in insuring the customer is satisfied as Sakura. Thank you once again. I hope to thoroughly enjoy your products.
Justin A. Williams, A1c, USAF
To Whom It May Concern:
I am very pleased with my products from you (once again) and I will always do my shopping with you. Thank you for your quality and effort in the products you sell.
Your Loyal Customer,
To Whom This May Concern:
I am really happy with all of your products. This is my third or fourth time ordering from you. I will always order from you because your products are filled with nothing but quality.
A Loyal Customer,
Greetings, I am so far very impressed with your web site and your quality of service on my first order. I look forward to dealing with your company for my future needs.
Due to the service I have received on my first order, I will continue to purchase ALL of my equipment from you.
Thank you again for being prompt.
I want to thank you for the great service I received from your co. I look forward to ordering from you in the future.
Keep up the great work!
Thank you very much for the effort you go to to keep your customers informed on the progress of orders. I will remember this in the future if I need a product that you might offer.
Thank you for your message; my order was received in a
timely fashion, and everything was in order. Thank you for your help, and I will keep you
in mind if I have need for a product that you offer.
My order arrived in fine shape. I really appreciated your follow up, and the attention that you nice people give to your on-line business!
I shall be certain to tell others of your nice treatment and professional manner in which you conduct your business!
Joseph D. Chase
Your shipping is the quickest I've ever seen.I got my package two days after I ordered. Your service really is the speediest, and your products are of high quality!
Hello, Today the order that I placed with you arrived with all items present. I am very impressed with the quality and the speed at which the items were delivered. Congratulations on a job well done. I will definitely be ordering from you again.
The products arrived in good order and the packing was
superb. Thanks for the speedy delivery.
Well, in a time where service and quality are taking a back seat in business and consideration is no longer the customer. It's nice to see that there are still places one can go to and get the service that they one in a timely efficient manner. As we lean more toward using services such as yours its important to set yourself into the forefront and lead by example. How you treated me is indicative of how you treat others and I thank you. Do show it to the "Big Boss", I think you guys deserve the Kudos.
Dear Sakura Staff:
First off, I would like to congratulate you on the very professional and neat layout of your Web Site. It makes browsing fast, and very easy. Also, I like the products you have to offer a great deal.
Yuun Suk Lee
Thank you for your prompt response in fulfilling my order and providing a shipment tracking number. I have done little shopping over the internet and am still leery about it, but you have made it a very positive experience. I'll be sure to spread the word about your excellent service to everyone at my Dojo.
I have received your E-mail with the tracking number. This is my second order with your company. I was very pleased with the first. And I am sure that it won't be the last order, especially with a 5 year old who is taking Martial Arts.
I have received my order. I am very pleased with the fast delivery and the quality of the products you provided. I will tell my classmates at the Dojo about your site.
The best customer service I have received from any
online martial arts store, Believe me I've tried them all.
thank you very much I was extremely satisfied with both the ease of ordering as well as the quality of the merchandise and will definitely purchase from Sakura again.
I am very pleased to see your interest to help your clients. Service is what make a world of differences between companies. The package arrived perfectly and promptly. Be sure that we will order from you in the future.
Yours in Budo,
Sakura, Everything arrived promptly. Your service is top notch! I hope to order from you again in the future. Always remember, the faster a product arrives, the more the customer will order.
God Bless and thanks again.
Thank you for all your hard work, and for constantly
communicating with me on updates. Truly, your business is a model for which other
companies should strive for.
Hi Sakura Martial Arts Supply Co.,
Well, what can I say? You guys did it again! Even when I had forgotten to order something with my initial order, I called Paula, and she made sure the whole entire shipment, including the item I had forgotten, arrived on time. Simply wonderful. How can I go wrong with service like that for the prices I am paying?
Thanks again for another positive experience with you. I look forward to putting in another order soon.
Our order came very quickly, the merchandise was good quality (great prices!) and the shoes are so very comfortable! Thank you very much. I will be ordering from you again very soon.
I have received my order recently. Thanks for great
Thank you. and with treatment like this, I promise you
will be getting more of my business in the future. :-)
This is why I will continue to do business with you. I
may not be a large buyer but if I ever need anything I am going straight to your site
first. not that many companies are this personal, I like and you will only hear good
things from me when people ask me about you business.
The Shinai bag came in perfect condition and a bit earlier than I expected. I will come to you for any other martial arts products.
Thank you for my corrected order. Would you believe that it took me literally five years to find a pair of black Pine Tree shoes? Every place I went, either didn't have them, or had gone out of business. I was reluctant to buy on-line because of the risk of not being able to return things, or of getting the wrong size, or whatever. But you guys made it pretty easy, and I thank you. I think your service is excellent.
Darrin B. Smith
I am just replying to tell you that I was happy with the packaging and the speedy delivery. I have used the uniform and am happy with the quality and durability so far.
Thank you for your product.
I must say that I was very pleased with the entire
ordering process with Sakura-0. Very soon after ordering I got an e-mail saying that my
order had been shipped. A few days later my order came. The packaging was fine and
protective. Overall the experience was good and I would recommend Sakura-0 to anyone.
I did receive the merchandise ordered. It was very fast, well packaged, and I am satisfied with the merchandise. I do like the fact that you recycle packing boxes. I have been very impressed with your company, particularly in the terrific support I've received via email from Paula Jones. She has been very helpful, friendly, and a great rep for you company. One of the items I ordered is out of stock, and she gave me all the pertinent information that I needed to make decisions about my order, and has responded to follow up questions.
Thanks for a truly customer oriented experience.
Thanks, I'm really impressed with your service. You made me a hit with my daughter and granddaughter! Thanks very much for the quality merchandise at a great price!
Dear Sakura Staff:
I am very pleased with the service, products and support I have received from your company. In addition, I tried but could not find a lower price for the TKD Wavemaster. I look forward to future online purchases from your company and will spread the word to interested friends and strangers alike. Good job!
I appreciate the notices and updates sent to me by your company, and I have noted that my order has been shipped. Thank You for your generous customer service, especially in a world where service has declined substantially.
It was fast. It was easy. It was hassle free. I wish all companies worked that way. The equipment works great and we'll probably do business in the near future.
Sure, you can put it on the web site. I give you my permission. I want others to see my satisfaction with Sakura products and services.
Thank you for your amazing care and concern for your
customers. There is not another company that takes care of its customers like you do.
We received our order on Tuesday. It was a birthday
gift for our son. We were all very pleased with the merchandise and your service and
concern. Everything was packaged fine and in good shape. I am impressed with the quality
of the bag for the price charged and found the little dragon toy quite amusing. Thanks
again for your help and follow-ups. It was my first ever internet shopping experience and
you made it a wonderful one. We look forward to shopping with you again.
Thank you for promptly delivering my two Bokken! I ordered them last Wednesday and they arrived that Friday -- I was amazed! I am very pleased with the quality of the swords, and I look forward to doing business with Sakura again in the future!
To whom it may concern:
I wanted to tell you how happy I was with my purchase! When I received the tournament bag that I ordered, I was overjoyed to see that it was black instead of blue as it said it would be when I ordered it. I also loved the price--only around $21 for such a large bag!! I feel that the patches I ordered were fairly priced and I loved your selection!
You can expect further business from me in the future! Keep up the good work.
Well, this is just to let you know I've received my package and I'm very satisfied. Thanks a lot.
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